Bought a dud? Don't stress

We'll help you get it replaced.

If you’ve purchased a defective cartridge, pod, battery, or all-in-one electronic cannabis item, the first step to getting it replaced is contacting the brand that made it.

To make things easy, we’ve compiled a list of popular cannabis product brands and their customer service contact info below. Just reach out to the right company, let them know what happened, and follow their instructions for a replacement.

We’re here to save you time and frustration — so you can get back to enjoying your product the way it was meant to be.

Store Policy:

Any defective electronic cannabis item that is purchased from HPRC may be eligible to be returned for store credit once the patient who purchased the defective item contacts the manufacturer of the item (i.e. PlugPlay for a defective PlugPlay Pod) to send them a photo and let them know that they have purchased the item from HPRC and that the item doesn't work. Once the manufacturer of the product responds to your message with an acknowledgement that their product is defective and that they will process the return, you are able to bring the defective product along with all elements of the original packaging back to our HPRC storefront to complete the return process. Please forward the official correspondence you received to us at hprc0420@gmail.com before coming in to streamline the return process. Store credit must be redeemed on the same day that the return is made.

How to contact the manufacturer

and what to say:

Typically, the preferred method of contact for most manufacturers is through email, which you can find on their website or sometimes even on the package the item was sold in. Another popular method of contact is through Instagram Direct Message to the company's official Instagram account.

TIME TO WRITE YOUR MESSAGE

Heres what

to include:

Your Name
A description of the type of item, its brand, and strain (i.e. "Tempo All-In-One Yuzu Haze")
A photo of the product
The UID number located on the original packaging
The batch number located on the original packaging
Mention that you purchased their product from Herbal Pain Relief Center in your message
Describe how the product is defective (i.e. "the pen lights up but will not pull") and that you are trying to return the item to HPRC

To make things easier,