HPRC does not accept returns or product exchanges for any* product. All sales are final at time of purchase and appropriate signage is placed in the store and by each register in plain view. *Defective electronic items that are purchased from HPRC may be returned and exchanged with all items of the original packaging once the patient contacts the manufacturer of the defective product and obtains official correspondence that dictates the manufacturers acknowledgement of the defective product and that they are attempting to return the item to HPRC due to its defective nature.